Verify & Purchase time:
Beijing time 09:00-18:00 submitted order, we will deal with it within 6 hours to complete;
Beijing time 19:00-08:00 submitted order, we will be processed before 2 PM the next day;

Note: except for cannot contact the seller or abnormal orders
The sellers’ delivery time: Generally Chinese domestic Taobao sellers will send out the delivery within 3~7 days (except for part of the customized products pre-order items)
Jingdong, Amazon self-running logistics will deliver items on the same day of purchasing (not self-running, franchised merchants send out delivery within 3-5 days
The actual duration depends on the seller
The Chinese domestic delivery time to JoyaBuy’s warehouse:(JoyaBuy’s warehouse is located in Foshan, Guangdong)
For sellers located in Guangdong province- normally your order will arrive at our warehouse within 1-2 days. Other provinces around 3-5 days.

1. The order status is “Order pending”: You can visit user center → “Order” to cancel your orders. Your payment will be immediately refunded to your JoyaBuy balance.
2. The order status is “Order processing”: You can visit user center → “Order” to cancel your orders. If we haven’t purchased the items, we will cancel the order and refund to your JoyaBuy balance within one working day.
3. The order status is “Purchased”: You can visit user center → “Order” to click “aftersales” on the corresponding order. We will then request for refunds from the seller. If the seller has not yet delivered the items, the corresponding money will be refunded to your JoyaBuy account balance upon seller confirmation, which normally takes 3 days.
4. The order status is “Seller Sent”: If the seller uses fake tracking number and does not send out the items; you can visit user center → “Order” to click “aftersales” on the corresponding order. We will then request for refunds from the seller. The corresponding money will be refunded to your JoyaBuy account balance upon seller confirmation, which normally takes 7 days.
5. 5 days after the order status turns ” Stored In Warehouse “: You can visit user center → “Order” to click “aftersales” on the corresponding order. We will then request for return with the seller but we cannot guarantee for approval. With the seller’s approval, we will process the return as soon as possible. The returned parcel tracking number will be displayed in the corresponding order. After the seller receives the items and refunds us, the system will automatically return money to your JoyaBuy account balance. Generally speaking, this process takes 7-15 days and it depends on the time the seller spent in confirming the refund.

Se avete domande o reclami, non esitate a contattare il nostro servizio clienti online 7×(9:00-18:00)(UTC+8) in qualsiasi momento. Inoltre, non esitate a contattare il nostro Customer Manager inviando una mail ( [email protected] La nostra visione è quella di fornire il miglior servizio ai nostri clienti e soddisfarli, in modo da non permettere che si verifichino casi insoddisfatti. Se è così, ascolteremo sicuramente i nostri clienti e risolveremo i problemi rilevanti di sicuro.

Certo che puoi, dicci semplicemente cosa vuoi. Il nostro team di 'Experts Service' vi aiuterà a trovare venditori di buona reputazione, articoli simili di migliore qualità con prezzo più basso, ecc.

Non preoccuparti, finché i tuoi articoli sono legali, faremo del nostro meglio per fornirti il miglior consiglio possibile. Alcuni articoli speciali potrebbero avere limitazioni diverse a causa della politica dei paesi. Si prega di contattare il nostro servizio clienti per ulteriori informazioni.

Come accennato in precedenza, JoyaBuy non solo fornisce servizi di agente commerciale ai nostri clienti, ma fornisce anche un servizio post-vendita forte ed efficiente, inclusi problemi di qualità e problemi di consegna. Non siamo come altre piattaforme che trasferiscono le responsabilità ai venditori o alle aziende logistiche, perché JoyaBuy è un amico affidabile dei nostri clienti. Il nostro esclusivo team di assistenza clienti 7× (9:00-18:00)(UTC+8), professionale e bilingue, seguirà tutte le vostre richieste fino a quando le vostre domande non saranno state risolte perché il cliente prima è il nostro obiettivo.

Shopping Agent Service is our cord service. We purchase items from China to our customers based on customers’ wants and instructions. In addition, we provide services for the whole process from recommendation in purchasing, quality inspection, storage, delivery and after sales services to ensure our customers receive satisfied items. The better shopping experience will be gained by using our Shopping Agent service.
Through JoyaBuy’s website, you can get what you want by making payments with local currency. The processes is shown as below:

1. Login to our website to search the items you would like us to purchase for you by providing items details. In this step, we will provide some related information, such as delivery or purchase tips/recommendations, or even to assist you to find the better options.
2. Once the items have arrived to our warehouse, we will inspect the items quality for you and store them in our warehouse. You have up to 3 months free storage to store your items.
3. You could pick a suitable time for delivery and remind us to deliver your items to you. If you do not need those items immediately, we recommend you to stock more items and deliver them into one shipment in order to save delivery fee.
4. No matter whether the items are on its way or arrived to your place, our customer service will take responsibilities to assist you regarding to any after-sales issues.

0 service fee is our service philosophy. Customers just need to pay the items costs and delivery fee, no other additional service fee is added. However, it does not mean our service quality would be compromised. In contrast, our goal is to provide the best customer service in this field. Therefore, we welcome our customers to compare us with other service providers in the market in terms of service quality and charges