What to Do If There Is an Issue After Receiving Your Parcel

1. Inspecting Upon Delivery:
   • If the parcel has visible damage or breakage, recipients should inspect the parcel in front of the delivery person. You should either sign with remarks noting the damage or refuse to accept the parcel.
2. Post-Delivery Inspection:
   • If you did not inspect and sign for the parcel in front of the delivery person and later find it damaged or broken, please keep the original packaging (sealed). Provide the invoice, actual photos, and other relevant evidence to us within 2 working days after delivery. We will negotiate with the local post office for compensation.
3. Quality Issues After Use:
   • If a quality issue arises after using the product for a while, and the product is still within the warranty period, you can contact JoyaBuy for assistance. You must have the original proof of purchase and the product warranty card. We can help you contact the merchant in mainland China for a refund or exchange.
     • Each retailer/manufacturer has specific policies and procedures for handling quality issues. While JoyaBuy cannot guarantee that the manufacturer will fully meet your requirements, we will do our best to represent your interests and ensure your satisfaction.
     • JoyaBuy provides this intermediary service free of charge, but you will need to cover the return shipping fee. JoyaBuy reserves the right to refuse to act as an agent for products that do not meet the warranty conditions.
4. Filing a Complaint:
   • Please describe your issue in detail and upload photos of the package, the damaged product, etc. Once JoyaBuy receives your application, we will respond as soon as possible with solutions, which may include refunds, returns, and other options.

Circumstances Under Which Returns Are Not Accepted

1. The product has been replaced, altered, or has missing parts.
2. Opened items, such as packages, CDs, DVDs, tapes, etc.
3. Lack of original proof of purchase.
4. Issues such as missing items, damage, or defects must be reported to customer service within 72 hours of receipt. Requests made after this period will not be accepted.

Requirements for After-Sales Requests

1. Damaged or Stained Goods:
   • If the goods are damaged or have large stains, take and upload photos showing the damage or stains.
2. Incorrect Size:
   • If the received size does not match the purchased size, upload photos of the size label (if available).
3. Incorrect Style:
   • If the received goods do not match the purchased style, take and upload overall photos of the item.
4. Missing Items:
   • Provide the order number of the missing items, and upload pictures of the item list, the unpacking process, and the parcel’s weight.
5. Parcel Issues:
   • If there is an issue with the parcel, take a picture of the parcel list and the items inside the package, and provide the ID of one of the received items.
6. Incorrect Weight:
   • If the weight of the received package is incorrect, weigh the parcel before opening it and upload the photos showing the weight.

By following these guidelines, we can assist you more effectively and ensure a satisfactory resolution to any issues with your order.