Compensation Standard for Insured Parcel

1. Compensation Details

If your parcel is lost/damaged, seized by customs, etc., and you have purchased parcel insurance when submitting the waybill, we will compensate according to the actual shipping cost of the package + the actual value of the product, and the compensation cap would be the insured amount.

2. Compensation Standard

Disclaimer:

1. Force Majeure: Including but not limited to war, natural disaster(earthquake, cyclone, storm, flood, etc.), nuclear radiation, nuclear explosion, nuclear contamination, and other radioactive contamination.
2. Customers can not provide related proof.
3. Exceeding the application deadline (no inquiry or no compensation request after signed within 7 days or shipped within 45 days ), or the parcel was delivered during the application time.
4. The parcel was stolen or missing for certain reasons after delivery.
5. Products related to Non- Insurable categories, items in violation of the prohibition or restriction for delivery, confiscated by the competent authority or dealt with in accordance with relevant laws &regulations.
6. The parcel was damaged or lost due to the customers’ responsibility, deliberate actions, or the product itself a reason.
7. Other situations that can not apply for compensation.

Apply for Insurance Claims:
Contact our online customer service.

JoyaBuy reserves the right of the final interpretation of the above content, thank you for your understanding.