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Compensation Standard for Uninsured Parcel
Compensation Details
If your package is lost or damaged and you did not purchase package insurance when submitting the waybill, we will compensate you according to the compensation standard for each route. You can apply for after-sales service or contact online customer service to request compensation.
Compensation Standard
Disclaimer:
Compensation will not be provided in the following cases:
- Force Majeure: This includes, but is not limited to, war, natural disasters (earthquakes, cyclones, storms, floods, etc.), nuclear radiation, nuclear explosions, nuclear contamination, and other radioactive contamination.
- Insufficient Proof: Customers cannot provide the required proof.
- Application Deadline: No inquiry or compensation request made within 7 days of signing or within 45 days of shipping, or if the parcel was delivered during the application period.
- Post-Delivery Issues: The parcel was stolen or went missing for certain reasons after delivery.
- Non-Insurable Categories: Products related to non-insurable categories, items that violate delivery prohibitions or restrictions, items confiscated by competent authorities, or items dealt with according to relevant laws and regulations.
- Customer Responsibility: The parcel was damaged or lost due to the customer’s responsibility, deliberate actions, or inherent issues with the product.
- Other Situations: Other situations where compensation cannot be applied.
Apply for Insurance Compensation:
Contact our online customer service for assistance.
JoyaBuy reserves the right to modify these terms without prior notice.
Compensation Table for Uninsured Parcels
| Line Category | Line | Criteria for Problem Determination | Compensation Standards (including couriers’ compensation) |
|---|---|---|---|
| Parcel Loss | Parcel Damage | ||
| China Post | EMS | 1. The carrier determines that the package is lost, including situations where goods are lost in the warehouse or during delivery operations.<br>2. If the package’s trajectory is broken during transportation, it can be considered as lost (refer to the note). If the trajectory is updated to sign for later, the compensated fees will be deducted from the user account. | 1. The carrier will verify the damage caused by logistics transportation (required information: photos of the outer packaging of the package, photos of damaged property, and proof of value (invoice or payment certificate) upon receipt). |
| E EMS | Same as above. | Same as above. | |
| EUB | 1. Air freight: The package has been shipped for more than 3 months but has not been signed for and a single node has not been updated for more than 30 days (except for customs inspection).<br>2. Non-air freight: The package has been shipped for more than 5 months without being signed for and a single node has not been updated for more than 60 days (excluding customs inspections). | Same as above. | |
| SAL | Same as above. | Same as above. | |
| CD-AIR | Same as above. | Same as above. | |
| US Special Line | USA Air-P | 1. The carrier determines that the package is lost, including situations where goods are lost in the warehouse or during delivery operations.<br>2. If the package’s trajectory is broken during transportation, it can be considered as lost (refer to the note). If the trajectory is updated to sign for later, the compensated fees will be deducted from the user account. | Same as “China Post” lines (see above). |
| USA Air-FD | Same as above. | Same as above. | |
| USA Air-CF | Same as above. | Same as above. | |
| USA Air-FM | Same as above. | Same as above. | |
| EUR Special Line | EUR-Air-P | Same as “US Special Line” lines (see above). | Same as “China Post” lines (see above). |
| EUR-Air-MT | Same as above. | Same as above. | |
| EUR-Air-MT2 | Same as above. | Same as above. | |
| EUR-Air-CM | Same as above. | Same as above. | |
| EUR Air-F-DHL | Same as above. | Same as above. | |
| Other Special Line | CA-Air-P | Same as “US Special Line” lines (see above). | Same as “China Post” lines (see above). |
| CA-Air-FD | Same as above. | Same as above. | |
| MX Air-PD | Same as above. | Same as above. | |
| MX Air-FD | Same as above. | Same as above. | |
| UK Special Line | UK-Air-P | Same as “US Special Line” lines (see above). | Same as “China Post” lines (see above). |
| UK-Air-P2 | Same as above. | Same as above. | |
| UK-Air-M | Same as above. | Same as above. | |
| UK-Air-M2 | Same as above. | Same as above. | |
| Express | HKUPS-FD | Same as “US Special Line” lines (see above). | Same as “China Post” lines (see above). |
| HKUPS-FD2 | Same as above. | Same as above. | |
| HKUPS-CF | Same as above. | Same as above. | |
| HK-DHL | Same as above. | Same as above. | |
| Railway and Sea | EUR-Railway (Tax Free) | 1. The carrier determines that the package is lost, including situations where goods are lost in the warehouse or during delivery operations.<br>2. If the package’s trajectory is broken during transportation, it can be considered as lost (refer to the note). If the trajectory is updated to sign for later, the compensated fees will be deducted from the user account. | Same as “China Post” lines (see above). |