Help Center
Defective Products/Products with Quality Issues
Examples, Responsibilities, and Dispute Solutions for Defective Products/Products with Quality Issues
| Common Issues | Cases | JoyaBuy Solution |
|---|---|---|
| Clothes with untrimmed parts, or tiny/unnoticeable stains | The t-shirt has a stain in an unobvious spot, as shown below. | After receiving your request, we will negotiate with the seller for return/exchange, but the final result is subject to the seller’s decision. |
| Slight color deviations between the product photo and warehouse photo | The images provided by JoyaBuy are intended for quality control use. Color deviations in a product may be a result of differences in the lighting, angle, equipment, or screen resolution. Please see the examples below. | |
| Other situations pointed out by the seller | Normally, there are instructions in the product description. See the sample pictures below. | |
| Slight adjustments in logos or tags for different product batches | Products of different batches may have slight adjustments made in their logos, as shown below. |