Help Center
JoyaBuy Anti-Counterfeiting Policy
Products for sale through JoyaBuy must be authentic. The sale of non-authentic products is
strictly prohibited. Failure to abide by this policy may result in loss of purchase privileges,
funds being withheld, and disposal of inventory in our possession.
It is buyer’s responsibility to check and purchase only authentic products. Prohibited products
include bootlegs, fakes, or pirated copies of products or content; products that have been illegally
replicated, reproduced, or manufactured; and products that infringe another party’s intellectual
property rights. If you purchase inauthentic products where they are available on Chinese
Mainland’s Website, we may immediately decline your order and reserve our rights to suspense
your account (and any related accounts) with us. In addition, we do not deliver your order until we
are confident that your order is authentic and do not in breach of the applicable laws, depending
on your residence jurisdiction. We may withhold payments if we determine that an account has
been used to purchase inauthentic goods, commit fraud, or engage in other illegal activity.
We work with rights holders, content owners, vendors, and courier to improve the ways we detect
and prevent inauthentic products from reaching our customers. As a result, we remove suspect
listings based on our own review of products. We also work with rights holders and law
enforcement worldwide to take and support legal action against sellers and suppliers that
knowingly violate this policy and harm our customers. In addition to criminal fines and
imprisonment, sellers and suppliers of inauthentic products may face civil penalties including the
loss of any amounts received from the sale of inauthentic products, the damage or harm sustained
by the rights holders, statutory and other damages, and attorney’s fees.
JoyaBuy strives to ensure a trustworthy shopping experience for our customers. By buying
on JoyaBuy, you agree that:
● The purchase of counterfeit products is strictly prohibited.
● You may not buy any products that are not legal for sale, such as products that have been
illegally replicated, reproduced, or manufactured.
● You must request records about the authenticity of the products from the seller if you are in
doubt.
Failure to abide by this policy may result in loss of using our services, funds being withheld,
destruction of inventory in our fulfillment centers, and other legal consequences.
More information
● Buy Only Authentic and Legal Products
It is your responsibility to check and purchase only authentic products that are legal for sale in your country. Examples of prohibited products include:
- Bootlegs, fakes, or pirated copies of products or content
- Products that have been illegally replicated, reproduced, or manufactured
- Products that infringe another party’s intellectual property rights
● Request and Maintain Inventory Records
If you are in doubt, you may request that the seller provides documentation (such as invoices) showing the authenticity of their products or their authorization to list them for sale. They may remove pricing information from these documents, but providing documents that have been edited in any other way or that are misleading is a violation of this policy and we will reserve our rights not to accept the orders.
● Consequences of Buying Inauthentic Products
If you buy inauthentic products, we may immediately suspend or terminate your purchase account (and any related accounts), dispose of any inauthentic products in our fulfillment centers at your expense, and/or withhold payments to you.
● JoyaBuy Takes Action to Protect Customers and Rights Owners
We also work with manufacturers, rights holders, content owners, vendors, and sellers to improve the ways we detect and prevent inauthentic products from reaching our customers. As a result of our detection and enforcement activities, we may:
- Remove suspect listings
- Refuse your order if it deemed not meeting our requirements
- Unable to validate its authenticity
● Reporting Inauthentic Products
We encourage our customer who have product authenticity concerns to notify us . We will promptly investigate and take all appropriate actions to protect customers and rights holders. You may contact our customer service team regarding counterfeit complaints at [email protected].
