Logistics Platform Overview

International Logistics Procedure:

1. Packaging (JoyaBuy warehouse)
2. Parcel Collection (logistics provider)
3. Security Check (logistics provider/airport)
4. Flight Arrangement
5. Air Transportation (with possible transit)
6. Airport Operations Center
7. Customs Clearance
8. Local Logistics Courier
9. Delivery

Each step in this process requires time to complete. Customs clearance, in particular, may experience delays for various reasons. If your tracking information is not updated within the estimated delivery time, please be patient and understanding. Thank you for your cooperation!

Delivery Time

Once your parcel status is updated to ‘Shipped,’ we will provide an estimated delivery time as a reference. Delays may occur due to factors such as bad weather, customs clearance, or logistics provider errors. Therefore, please ensure you order your products well in advance.

Shipping Fee Calculation

Shipping fees are calculated based on the actual or estimated weight of the parcel and vary depending on the destination country. To estimate your shipping fee, please use our shipping fee estimation tool available at: JoyaBuy Shipping Fee Estimation.

Relationship between JoyaBuy and Logistics Providers

Self-Operated Lines

These lines are provided by JoyaBuy’s business partners and offer better control and monitoring compared to other lines. If any issues arise with your parcel, we will resolve them according to JoyaBuy’s after-sales standards, which are more competitive than the compensation policies of the logistics providers.

Other Lines

These shipping lines are provided by highly reputable logistics providers. JoyaBuy can assist you in requesting compensation from these providers if there are any issues with your parcel. The compensation rate will depend on the policies of the respective logistics providers.

Shipping Limitations

International Shipping Limitations

International shipping services are provided by third-party logistics providers. While we cannot control factors such as shipping time, item limitations, and customs taxes, we will do our best to assist you if any issues arise.

Thank you for choosing JoyaBuy for your logistics needs!