Help Center
Status of Shopping Agent Orders
- Status: Payment Pending
Description: Order created; please complete the payment. - Status: Payment on Hold
Description: Payment under review; expected to be completed within 1-3 business days. - Status: Order Pending
Description: Order submitted; awaiting purchaser verification. - Status: Order Processing
Description: Order is being processed and assigned to a purchaser. - Status: Purchased
Description: Order purchased; awaiting delivery to the warehouse. - Status: Seller Sent
Description: Seller has shipped the items; awaiting arrival at the warehouse. - Status: Cancelled
Description: Order has been cancelled. - Status: Clear Balance
Description: Additional payment required due to costs exceeding the original amount. - Status: Returning
Description: Items returned to the seller; awaiting refund. - Status: Returned
Description: Return and refund completed; refund is in your account balance. - Status: Exchanging
Description: Exchange is in process after consultation with the seller. - Status: Confirmation Pending
Description: Awaiting your confirmation of order details. - Status: Refund Request
Description: Negotiating a refund with the seller; updates will follow soon. - Status: Stock Arrived
Description: Product awaiting quality check and storage; can be shipped within 90 days. - Status: QC Completed
Description: Product has passed quality inspection. - Status: Stored in Warehouse
Description: Items are stored and can be shipped within the free storage period. - Status: Parcel Waiting to Pay
Description: Parcel awaiting payment; will be dispatched after payment is completed. - Status: Parcel Cancelled
Description: Parcel has been cancelled; you may reapply for dispatch. - Status: Rehearse Waiting to Pay
Description: Rehearse is on hold; awaiting payment. - Status: Rehearse Cancelled
Description: Rehearse has been cancelled; no further action is required. - Status: Calculating Shipping Fee
Description: Shipping fee is being calculated; please pay within 72 hours after receiving the calculation. - Status: Unpaid Shipping Fee
Description: Weight has been calculated; please confirm logistics and make the payment. - Status: Parcel Processing
Description: Shipping fee has been paid; awaiting shipment. - Status: Shipped International
Description: Parcel has been shipped from the warehouse. - Status: Received
Description: Parcel has been received. - Status: Parcel Cancelled
Description: Package has been cancelled; please resubmit on the warehouse page. - Status: Unpaid Exchange Fee
Description: Exchange has been approved; awaiting payment of the fee. - Status: Waiting for Exchange
Description: Exchange fee has been paid; awaiting the exchange. - Status: Sent to Seller
Description: Product has been returned to the seller; awaiting replacement. - Status: Exchange Shipped
Description: Replacement product has been shipped; awaiting arrival at the warehouse. - Status: Exchange Completed
Description: Replacement product has been received at the warehouse. - Status: Lost
Description: Items are lost; refund is in your account balance. - Status: Destroyed
Description: Items have been destroyed. - Status: Destroyed
Description: Items have been destroyed. - Status: Destroyed
Description: Items have been destroyed.